Содержание
Количество страниц,
Год издания,
Переплет,
ISBN,
язык,
От автора
Количество страниц
62
Год издания
2012
Переплет
Мягкая обложка
ISBN
1479364053
язык
Английский
От автора
Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.